Warranty & Support

Good audio should last. And when something goes wrong, getting help shouldn't be complicated.

At Vigilant Audio, we stand behind the products we sell and the brands we represent. Whether you need help setting up your system, troubleshooting an issue, or navigating a warranty claim, we're here to help.

Technical Support

Need a hand? You've come to the right place.

For product questions, troubleshooting, setup assistance, or warranty support, contact us at support@vigilantaudio.com.

To help us get things sorted quickly, please include your order number, product model, a description of the issue, and any relevant photos or videos.

We'll work with you to identify the problem and determine the best next steps.

Product Warranties

All new products purchased through Vigilant Audio are covered by their applicable manufacturer's warranty.

Warranty coverage, duration, and terms vary by brand and product. Specific warranty information may be found on individual product pages or in the manufacturer's documentation.

Vigilant Audio can assist customers with warranty claims and coordinate with manufacturers or authorized service partners when necessary.

To request warranty service:

1. Contact support@vigilantaudio.com with your order number and a description of the issue.
2. Our team will review your request and help troubleshoot the problem.
3. If warranty service is required, we'll provide instructions for repair, replacement, or further evaluation.

Please do not ship products to Vigilant Audio or a manufacturer without prior authorization.

Proof of purchase may be required to establish warranty eligibility.

B-Stock & Open-Box Warranties

Great gear doesn't always need a brand-new box.

Our B-stock and open-box products may have been previously opened, demonstrated, or used for media evaluations. Unless otherwise disclosed, these products are inspected to ensure they're in proper working condition before being offered for sale.

Warranty coverage for B-stock, open-box, and refurbished products is determined by the applicable manufacturer and will be specified on the product page.

Any cosmetic imperfections disclosed at the time of purchase are not considered warranty defects.

B-stock and open-box purchases are also eligible for our standard 30-day return policy unless explicitly marked as final sale.

What's Typically Not Covered

Manufacturer warranty exclusions vary, but commonly include:

• Accidental damage, misuse, or improper handling.
• Damage caused by improper installation or unauthorized modifications.
• Normal wear and tear.
• Cosmetic damage occurring after delivery.
• Damage resulting from improper electrical connections or power surges.
• Damage caused by exposure to excessive moisture, heat, or environmental conditions.
• Products purchased from unauthorized sellers, where manufacturer warranty restrictions apply.

These are general examples. The applicable manufacturer's warranty determines specific coverage and exclusions, subject to applicable law.

Warranty Shipping & Repairs

If your product requires warranty service, we'll help coordinate the appropriate next steps with the manufacturer or authorized service provider.

Shipping arrangements and costs depend on the manufacturer's warranty terms and the nature of the issue.

For larger products requiring freight transportation, special shipping arrangements may be necessary.

We'll communicate any applicable costs or requirements before proceeding with an authorized repair or replacement.

Returns & Exchanges

Not quite the right fit? We get it.

Vigilant Audio offers a 30-day return policy on eligible purchases.

Customers are responsible for return shipping costs for discretionary returns. Products that arrive damaged, defective, or incorrect will be handled in accordance with our Return & Refund Policy and applicable law.

For additional details, please review our [Return & Refund Policy](/policies/refund-policy).

We're Here to Help

We're audio people. We know the gear, we care about the experience, and we want you to enjoy your system for years to come.

Whether it's a simple setup question or something that needs a little more attention, don't hesitate to reach out.

Email: support@vigilantaudio.com