Shipping policy

At Vigilant Audio, we believe great sound is worth getting right. That includes making sure your gear arrives safely, securely, and ready to enjoy.

We work with trusted shipping partners to deliver everything from compact bookshelf speakers to full-size home theater systems. Here's what you need to know before placing an order.

Shipping Rates

Shipping costs are calculated at checkout based on your order's size, weight, and destination.

Unless otherwise stated, shipping is not included in product pricing, and customers are responsible for all applicable shipping charges.

Some products may qualify for promotional or discounted shipping. Any applicable offers will be clearly displayed at checkout.

Order Processing

We aim to process in-stock orders within 1–3 business days after payment confirmation.

Orders placed on weekends or holidays will typically begin processing on the next business day.

Processing times may vary depending on product availability, order size, and fulfillment location. Certain products may ship directly from our distribution partners.

Once your order ships, you'll receive a confirmation email with tracking information when available.

Delivery Times

Delivery times vary depending on your location, the shipping method selected, and the size of your order.

Standard ground shipping typically takes 3–7 business days after dispatch within the contiguous United States.

Larger products requiring freight delivery may take longer. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, or other circumstances outside our control.

Large & Oversized Items

Great sound sometimes comes in big boxes.

Subwoofers, floorstanding speakers, and larger audio systems may require special handling or freight shipping.

For oversized orders:

• Additional shipping charges may apply.
• Freight deliveries may require a scheduled delivery appointment.
• Standard freight service typically includes curbside delivery only.
• Inside delivery, unpacking, and installation are not included unless explicitly arranged.
• Customers are responsible for ensuring someone is available to receive the shipment when required.

If your order requires special shipping arrangements, we'll contact you before dispatch.

Shipping Destinations

We currently ship throughout the contiguous United States.

For orders shipping to Alaska, Hawaii, U.S. territories, or international destinations, please contact us at support@vigilantaudio.com before placing an order to confirm availability and shipping costs.

Damaged Shipments

Audio equipment deserves better than a rough ride.

While we take care to ensure orders are packaged securely, shipping damage can occasionally happen.

If your order arrives damaged:

1. Inspect the packaging and products as soon as possible.
2. Photograph any visible damage to the packaging and equipment.
3. Keep all original packaging materials.
4. Contact support@vigilantaudio.com within 48 hours of delivery whenever possible.

For freight deliveries, please note visible damage on the delivery receipt before signing.

We'll work with you and the shipping carrier to investigate the issue and arrange an appropriate resolution.

Nothing in this policy limits your rights regarding products that arrive damaged, defective, or incorrect.

Returns & Return Shipping

Changed your mind? We understand.

Customers are responsible for return shipping costs for eligible returns unless otherwise specified or required by applicable law.

Original outbound shipping charges are generally nonrefundable for discretionary returns.

Returned products must comply with our [Return & Refund Policy](/policies/refund-policy), including any applicable eligibility requirements and return authorization procedures.

For larger products, return freight charges can be substantial. We recommend contacting us before initiating a return so we can help coordinate the safest and most practical shipping method.

If you receive a damaged, defective, or incorrect item, contact us so we can arrange an appropriate resolution.

Order Changes & Cancellations

Need to make a change? Contact us as soon as possible at support@vigilantaudio.com.

We'll do our best to accommodate changes or cancellations before an order ships.

Once an order has shipped, it may need to be processed as a return under our Return & Refund Policy.

Questions? We're Here.

We're audio people, not just another online storefront.

Whether you're ordering your first pair of speakers or building an entire listening room, we're happy to help with shipping questions, product recommendations, and delivery arrangements.

Email: support@vigilantaudio.com